1win Privacy Policy

What Personal Data Is Collected

1win collects personal data that users provide directly during registration, account verification, and use of services on the platform. The categories of information collected include:

• Full name and date of birth
• Contact details such as email address and mobile number
• Government-issued identity documents for verification purposes
• Financial information, including payment method details and transaction records
• Device information, IP address, and browsing activity on the platform
• Communication records, including support queries and correspondence

Why This Data Is Collected

Personal data is collected to:

• Verify the identity of users and confirm eligibility to use the services
• Process deposits, withdrawals, and other financial transactions
• Comply with applicable legal and regulatory obligations under Indian law
• Prevent fraud, money laundering, and unauthorised access
• Deliver and improve online services offered on the platform

Technical and Organisational Protection Measures

1win applies industry-standard security practices to protect all personal data against unauthorised access, loss, or disclosure. These measures include:

• Encryption of data during transmission and storage
• Restricted access to personal data on a need-to-know basis
• Regular security assessments and internal audits
• Secure server infrastructure and firewall protection

User Rights

Users have the following rights in relation to their personal data:

• Right to Access: Users may request a copy of the personal data held about them.
• Right to Correction: Users may request that inaccurate or incomplete information be updated.
• Right to Deletion: Users may request the removal of their personal data, subject to applicable legal retention obligations.

Requests may be submitted through the official support channels listed on the website.

Compliance With Indian Law

The collection and processing of personal data by 1win is carried out in accordance with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, as applicable to online platforms operating within or serving users in India.

Personal data collected from users is processed for specific, legitimate purposes. 1win does not use personal information for any purpose beyond what is described in this document.

Purposes of Data Processing

• Account Services: To create, maintain, and manage user accounts on the platform, including identity verification and support services.
• Financial Transactions: To process deposits, withdrawals, and any other payment-related activity in a secure and accurate manner.
• Service Improvement: To analyse platform performance, identify technical issues, and enhance the overall user experience.
• Marketing Communications: To send promotional offers, updates, and relevant information to users who have consented to receive such communications. Users may withdraw consent at any time by contacting support or adjusting their communication preferences.
• Analytics: To understand how users interact with online services and improve platform functionality based on aggregated, anonymised data.
• Legal and Regulatory Compliance: To meet obligations under applicable Indian and international laws, including anti-money laundering requirements and responsible gambling obligations.

Lawful and Transparent Processing

All data processing is conducted on a lawful basis, either through user consent, contractual necessity, or compliance with a legal obligation. 1win does not sell personal data to third parties for commercial gain. Users are informed of the purposes for which their data is collected at the point of collection.

Accessing and Updating Personal Data

Users may request access to the personal data held about them by contacting the 1win support team through the official channels available on the website. Upon receipt of a valid request, the relevant information will be provided within a reasonable timeframe.

If any personal data held on record is found to be inaccurate or out of date, users may request a correction. 1win will update the relevant records promptly upon verification of the request.

Deletion of Personal Data

Users may request the deletion of their personal data at any time. Such requests will be processed subject to the following conditions:

• Data required for ongoing legal or regulatory compliance may be retained for the legally mandated period before deletion.
• Transactional records may be retained as required under applicable Indian financial regulations.
• Once the retention period has lapsed and no legal obligation exists, the data will be permanently removed from active systems.

Consent to Security and Payment Processing

By registering and using the services on the platform, users acknowledge and consent to the following:

• Security checks may be conducted on user accounts as part of identity verification and fraud prevention procedures.
• Payment data submitted during transactions may be processed by authorised third-party payment service providers who operate under their own data protection obligations.

Users are advised to review the privacy practices of any payment provider used to complete transactions on the platform.

1win is an online gambling platform intended strictly for individuals aged 18 years and above. The registration and use of services by minors is prohibited.

Age Verification

While 1win takes reasonable steps to verify the age of users during the registration process, the platform cannot independently confirm a user’s age without the submission of valid identity documents. Users are required to provide accurate information and to confirm that they meet the minimum age requirement at the time of registration.

Discovery of a Minor’s Account

If it is discovered that a person under the age of 18 has registered an account or submitted personal data through the platform, all associated data will be deleted promptly from active records. No further processing of such data will take place.

Parental or Guardian Requests

Parents or legal guardians who have reason to believe that a minor has registered on the platform or submitted personal information may contact the support team to request the immediate review and deletion of the relevant data. Such requests will be treated with priority and handled in a confidential manner.

As an online platform operating across multiple markets, 1win may process or transfer personal data to countries outside India where affiliated partners, service providers, or operational offices are located.

Scope of International Transfers

Personal data may be transferred to:

• Technology and infrastructure service providers located in other jurisdictions
• Payment processing partners operating in countries outside India
• Regulatory authorities or legal bodies where disclosure is required by law

Consent to Transfer

By accessing and using the services on the platform, users consent to the transfer and processing of their personal data in countries outside their country of residence. This consent forms part of the agreement between the user and the platform.

Confidentiality Obligations

All partners and service providers that receive personal data from 1win are required to maintain confidentiality and to apply data protection standards that are consistent with the obligations set out in this Privacy Policy. Contracts and data processing agreements are in place to ensure that user information is handled responsibly across all jurisdictions.

This Legal Disclaimer forms part of the Privacy Policy and may, in certain circumstances, alter the scope, interpretation, or practical effect of the rules described within this document.

When This Disclaimer Applies

This disclaimer becomes applicable at the point at which a user accepts this Privacy Policy. Acceptance may take the form of:

• A formal declaration of acceptance during account registration
• Continued use of the platform following notification of the policy
• Any other action that constitutes acknowledgement of the terms, such as digital signature or explicit consent

Effect of the Disclaimer

Where applicable, this disclaimer may limit or clarify the obligations of 1win in relation to data handling, including situations involving third-party actions, technical failures beyond the platform’s reasonable control, or legal requirements that override standard data protection practices.

Users are advised to read this section in conjunction with all other sections of this Privacy Policy to understand the full extent of their rights and the platform’s responsibilities.

What Cookies Are

Cookies are small text files that are stored on a user’s device when they visit a website. These files allow the website to recognise the device and retain certain information between visits.

How 1win Uses Cookies

1win uses cookies for the following purposes:

• Statistical Analysis: To collect data on how users navigate and interact with the platform, helping to identify areas for improvement.
• Behavioural Analysis: To understand user preferences and patterns of use across the website.
• Personalisation: To tailor the online experience to individual users based on their previous activity and preferences.
• Platform Improvement: To test and evaluate new features and functionality before wider implementation.

Cookie Retention Period

Cookies placed by the platform are retained on a user’s device for a period of up to one year, unless the user chooses to clear them manually through their browser settings.

Managing Cookies

Users may control or disable cookies through their browser settings at any time. Please note that disabling certain cookies may affect the functionality of the platform and the availability of some services.

By accessing or using any part of the 1win platform, users confirm that they have read, understood, and accepted the terms set out in this Privacy Policy.

Current Version

The version of this Privacy Policy currently published on the website supersedes all previous versions. Users are advised to review this document periodically to remain informed of any updates or changes to data handling practices.

Updates to the Policy

If material changes are made to this Privacy Policy, users will be notified through the platform or via the contact details associated with their account. Continued use of the website following the publication of an updated policy constitutes acceptance of the revised terms.

Withdrawal of Consent

Users who do not agree with any part of this Privacy Policy may choose to discontinue use of the platform and may contact the support team to request the deletion of their personal data, subject to applicable legal retention requirements.

When Personal Data Is Shared

1win may share personal data with third parties in the following circumstances:

• Legal Obligations: Where disclosure is required by law, court order, or a competent regulatory authority in India or another applicable jurisdiction.
• Dispute Resolution: Where sharing is necessary to investigate, prevent, or resolve disputes, fraud, or security incidents.
• Contractual Agreements: Where third-party service providers are engaged to deliver specific functions on behalf of the platform, including payment processing, identity verification, and technical infrastructure.

Identification of Third Parties

Where third parties receiving personal data are listed on the platform, users may refer to those listings for further detail. In cases where a third party is not listed, users will be informed of the purpose and scope of the data sharing prior to or at the time of disclosure, wherever practicable.

Consent to Data Sharing

By submitting personal data through the platform and continuing to use the services, users consent to the sharing of that information with third parties in the circumstances described above. This consent is given at the time of registration and is reaffirmed through continued use of the platform.

Third parties that receive personal data are required to handle it in accordance with applicable data protection standards and are not permitted to use it for purposes beyond those for which it was shared.

The 1win platform may contain links to external websites operated by third parties. These links are provided for reference or convenience purposes only.

Third-Party Privacy Policies

Each external website operates under its own privacy policy and data handling practices. 1win has no control over the content, policies, or data practices of any third-party website and is not responsible for how personal information submitted to those websites is collected, used, or protected.

User Responsibility

Users are advised to exercise caution when navigating to external websites from the platform. Before submitting any personal information on a third-party website, users should review the privacy policy of that website to understand how their data will be used.

No Liability

1win accepts no liability for any loss or damage that may arise from a user’s interaction with a third-party website, including any misuse of personal data by external operators.