Responsible Gaming

Every form of gambling carries a degree of financial risk. Understanding this is the first step towards playing responsibly. 1win encourages all players to approach betting as a leisure activity, not as a means to earn income or recover losses.

Here are the core principles to keep in mind:

• Set a budget before you play. Decide in advance how much money you are comfortable spending, and do not exceed that amount.
• Treat losses as the cost of entertainment. Chasing losses leads to poor decisions and greater financial harm.
• Set time limits for your sessions. Regular breaks help you stay aware of how long you have been playing.
• Never gamble under emotional distress. Betting when you are stressed, upset, or anxious increases risk significantly.
• Keep gambling separate from financial obligations. Use only disposable income, never money meant for rent, bills, or daily needs.
• Use the control tools available to you. Deposit limits, session reminders, and self-exclusion options are there to protect your interests.
• Stay informed. Understanding the odds and house edge helps you make realistic expectations about outcomes.

Responsible gambling is about maintaining balance. The tools and guidance available on the platform are designed to support you at every step.

Gambling addiction can develop gradually and is not always easy to identify in its early stages. Recognising the warning signs early gives you the best chance of seeking help before the situation worsens.

Watch out for these indicators:

• Spending more money on betting than originally intended, repeatedly.
• Feeling restless or irritable when attempting to reduce or stop gambling.
• Using gambling as a way to escape personal problems, stress, or low mood.
• Lying to family members or close friends about the amount of time or money spent on betting.
• Borrowing money or selling personal belongings to fund gambling activity.
• Continuing to gamble despite repeated financial losses and the negative impact on your finances.
• Neglecting work, studies, or personal responsibilities because of time spent on gambling.
• Failed attempts to cut back or stop gambling on your own.
• Feeling a constant preoccupation with gambling, including planning the next session or thinking about ways to get more funds.
• Experiencing withdrawal-like feelings such as anxiety or low mood when not gambling.

Gambling addiction is a recognised condition that affects mental health and overall quality of life. If you identify with several of these signs, seeking professional support is the right course of action.

Addressing a gambling problem takes awareness, commitment, and the right support. There are practical steps you can take to regain control of your betting behaviour.

• Acknowledge the problem. Accepting that gambling has become harmful is a necessary and courageous first step.
• Use self-exclusion tools. You can request a temporary or permanent self-exclusion through the platform to prevent access to your account.
• Set strict deposit and spending limits. Use the account control features to restrict how much you can deposit or wager within a set period.
• Speak to someone you trust. Sharing your situation with a family member or close friend reduces isolation and creates a support structure.
• Seek professional counselling. A licensed therapist or counsellor specialising in addiction can provide structured, confidential guidance.
• Contact a dedicated helpline. Several organisations in India offer free, confidential support for gambling-related issues.
• Identify and avoid triggers. Understand what situations, emotions, or environments lead you to gamble, and create strategies to manage them.
• Replace gambling time. Fill the time you previously spent on betting with other activities such as exercise, hobbies, or social engagements.
• Track your gambling activity. Reviewing your betting history can provide a clear picture of patterns and help reinforce the decision to change.
• Take it one day at a time. Recovery is a process. Small, consistent steps are more sustainable than attempting to change everything at once.

Support is available, and taking action is a sign of strength, not weakness.

If gambling is affecting your life or the life of someone close to you, professional help is available. The following organisations provide free and confidential support to individuals dealing with gambling-related addiction in India:

• iCall (Tata Institute of Social Sciences): A mental health helpline offering counselling and psychological support. Phone: 9152987821 | Website: icallhelpline.org
• Vandrevala Foundation Helpline: Available 24/7 for mental health and addiction support. Phone: 1860-2662-345 | Website: vandrevalafoundation.com
• NIMHANS (National Institute of Mental Health and Neuro Sciences): A government institute offering addiction treatment and mental health services. Location: Bengaluru | Website: nimhans.ac.in
• Gamblers Anonymous India: A peer support group for individuals affected by compulsive gambling. Website: gamblersanonymous.org
• Snehi: A helpline providing emotional support and crisis intervention. Phone: 044-24640050 | Website: snehi.org

Reaching out for help is a responsible and important decision. These organisations are equipped to assist you without judgement.

If you are concerned about your gambling behaviour or need assistance activating any of the responsible gaming tools on your account, the 1win support team is available to help. All enquiries are handled professionally and with complete confidentiality.

You can reach the support team through the following channels:

• Live Chat: Available directly on the 1win website and mobile app for immediate assistance.
• Email: Send your query or request to the official support email address listed in the Help section of the platform.
• Social Media: Reach out via the official 1win social media pages for general support and queries.
• Help Centre: Browse the FAQ and support articles available on the platform for guidance on account controls, limits, and self-exclusion.

The support team can assist you in setting deposit limits, activating cooling-off periods, or processing a self-exclusion request. Do not hesitate to get in touch.