1win Rules and Regulations in India

By accessing the 1win platform in India, you enter into a legally binding agreement with the company. These general terms define the framework within which all services are provided, and it is your responsibility to read and understand them before use.

User Eligibility

• You must be at least 18 years of age to register an account and use the platform.
• You must be accessing the platform from a jurisdiction where online betting is not explicitly prohibited under applicable local law.
• Only one account per user is permitted. Duplicate accounts may result in suspension or termination of all associated accounts.
• You confirm that you are acting on your own behalf and not as an agent for any third party.

User Agreement

By completing registration, you confirm that:

• All information provided during registration is accurate, current, and complete.
• You have read, understood, and accept these terms in full.
• You will use the platform only for lawful purposes and in accordance with all applicable regulations.

1win’s Rights to Modify Terms

1win reserves the right to amend, update, or replace any part of these terms at any time. When material changes are made, users will be notified through the platform or via registered contact details. Continued use of the services following any update constitutes your acceptance of the revised terms. If you do not agree to a modification, you must discontinue use of the platform.

Proper Platform Use

Users are expected to use the platform in good faith. The following conduct is strictly prohibited:

• Attempting to manipulate odds, outcomes, or betting markets.
• Using automated software, bots, or scripts to interact with the platform.
• Engaging in collusion, match-fixing, or any form of fraudulent betting activity.
• Exploiting technical errors or system vulnerabilities for personal gain.

Content Protection

All content on the platform, including but not limited to graphics, text, software, and data, is the intellectual property of 1win or its licensors. Reproduction, distribution, or commercial use of any platform content without prior written authorisation is prohibited.

Liability Limitations

1win does not accept liability for:

• Losses arising from interruptions or errors in service availability.
• Decisions made by users based on information available on the platform.
• Any indirect, consequential, or incidental losses resulting from use or inability to use the platform.

These limitations apply to the fullest extent permitted under applicable law.

All bets placed on the 1win platform are subject to the following rules. Users are advised to read these carefully before placing any bet, as participation constitutes acceptance of these terms.

Eligibility to Place Bets

• Only registered users with verified accounts in good standing may place bets.
• You must be at least 18 years of age.
• Bets placed by suspended or restricted accounts will be void.

Bet Acceptance Procedures

• A bet is considered accepted only when a confirmation message and a unique bet reference number are issued by the system.
• 1win reserves the right to decline or limit any bet without providing a reason, particularly where irregular betting patterns are detected.
• Bets placed after an event has commenced may be accepted at the discretion of the platform, subject to live betting availability.

Minimum and Maximum Bet Amounts

Specific limits are displayed on each event and market and may vary by sport, league, or event type.

Calculation of Wins and Losses

• Winnings are calculated by multiplying the accepted stake by the odds at the time of bet placement.
• In the event of a void bet, the original stake is returned to the user’s account.
• If an event is abandoned or postponed beyond the timeframe stated in sport-specific rules, bets may be voided and stakes returned.
• For accumulator bets, a void selection is treated as a non-runner and the accumulator continues with the remaining selections.

Betting Restrictions

1win may impose individual betting restrictions on accounts where:

• Unusual or suspicious betting activity is identified.
• There are indications of bonus abuse or system exploitation.
• Regulatory or compliance obligations require such action.

Restrictions may include reduced maximum bet limits or suspension of specific markets for the affected account.

Cancellation Policy

• Once a bet is accepted and confirmed, it cannot be cancelled or amended by the user.
• 1win reserves the right to cancel bets in cases of technical error, incorrect odds publication, or market manipulation.
• In the event of cancellation by 1win, the original stake is returned in full to the user’s account.

All financial transactions on the 1win platform are governed by the following rules. Users are required to read and comply with these policies to ensure smooth processing of deposits and withdrawals.

Fundamental Rules for Deposits and Withdrawals

• All funds deposited and withdrawn must belong to the registered account holder. Third-party transactions are not permitted.
• The currency of the account is set at registration and cannot be changed once an account is active.
• 1win does not charge fees for standard deposits or withdrawals, though third-party payment providers may apply their own charges.
• Withdrawals will only be processed to the same payment method used for the most recent deposit, where technically possible.

Available Payment Methods

The following methods are available to users in India:

• UPI (Unified Payments Interface): Widely supported for both deposits and withdrawals.
• Net Banking: Available through major Indian banks.
• Paytm and other e-wallets: Subject to availability and applicable limits.
• Cryptocurrencies: Selected cryptocurrencies are accepted, subject to current platform availability.

Minimum and maximum transaction limits are displayed at the time of transaction and may vary by method.

Transaction Processing Timeframes

Timeframes are indicative and may be extended during periods of high transaction volume or where additional verification is required.

Security and Identity Verification (KYC/AML)

As part of its legal obligations, 1win requires identity verification before processing withdrawal requests. The following documents may be requested:

• Government-issued photo identification (Aadhaar card, PAN card, or passport).
• Proof of address (utility bill or bank statement not older than three months).
• Proof of payment method ownership.

Failure to provide the required documentation within the specified timeframe may result in withdrawal delays or account restrictions.

Transaction Restrictions

• Deposits made using methods associated with fraudulent activity will be reversed and the account may be suspended.
• 1win reserves the right to request additional verification at any stage of the payment process.
• Deposits that have not been used for betting activity may be subject to review before withdrawal.

Cancellation of Transactions

• Deposits, once initiated and confirmed, cannot be cancelled by the user.
• Withdrawal requests that have not yet been processed may be cancelled by the user through the account interface.
• 1win reserves the right to cancel any transaction where compliance requirements are not met.

1win is committed to providing a safe and controlled betting environment. Gambling is intended to be a form of entertainment, and the platform provides tools to help users maintain control over their activity.

Why Responsible Gambling Matters

Problem gambling can have serious consequences on personal finances, relationships, and mental health. Recognising early warning signs and using available tools can prevent these outcomes. Users are encouraged to assess their own gambling behaviour regularly.

Available Control Tools

The following tools are available to all registered users:

• Deposit Limits: Set daily, weekly, or monthly caps on the amount deposited into your account.
• Betting Limits: Restrict the total amount wagered within a defined time period.
• Loss Limits: Define the maximum loss permitted within a set timeframe.
• Session Time Limits: Set a maximum duration for each gambling session.
• Reality Checks: Receive periodic reminders of the time spent on the platform.
• Self-Exclusion: Temporarily or permanently restrict access to your account for a defined period.
• Account Cooling-Off: Take a short break from the platform without full self-exclusion.

These tools can be activated through the account settings section. Once certain limits are set, they take effect immediately and cannot be reduced below the minimum defined period.

Self-Assessment

If you are concerned about your gambling habits, consider the following questions:

• Do you spend more than you can afford on betting?
• Do you bet to recover previous losses?
• Has gambling affected your relationships or work?
• Do you feel unable to stop or reduce your betting activity?

If you answered yes to any of these, consider using the self-exclusion tool or seeking professional support.

Support Resources

The following organisations offer confidential support for individuals affected by problem gambling:

• iCall (India): A psychosocial helpline based in Mumbai offering counselling services.
• Vandrevala Foundation Helpline: Available 24/7 at 1860-2662-345.
• NIMHANS (National Institute of Mental Health and Neuro Sciences): Provides mental health resources and referrals.
• Gamblers Anonymous India: Peer support groups for individuals dealing with compulsive gambling.

1win does not profit from problem gambling and actively encourages users to seek help when needed.

1win operates in compliance with applicable anti-money laundering (AML) and counter-terrorism financing (CTF) regulations. The platform has established procedures to detect, prevent, and report suspicious financial activity.

Legal Obligations

1win is legally obligated to:

• Prevent the use of its platform for money laundering or terrorism financing.
• Conduct ongoing monitoring of financial transactions.
• Report suspicious activity to the relevant authorities where required.
• Maintain records of all transactions and user verification documents for the period required by law.

Know Your Customer (KYC) Procedures

All users are subject to identity verification as part of the platform’s KYC process. This includes:

• Submission of a valid government-issued photo identification document.
• Proof of residential address.
• Verification of payment methods used for deposits and withdrawals.
• In some cases, documentation of the source of funds.

KYC verification may be requested at registration, prior to any withdrawal, or at any point during account activity where the platform deems it necessary.

Transaction Monitoring

All financial transactions on the platform are subject to automated and manual monitoring. The following patterns may trigger a review:

• Unusually large deposits or withdrawals relative to normal account activity.
• Multiple deposits followed immediately by withdrawal requests without corresponding betting activity.
• Frequent transactions just below reporting thresholds.
• Use of multiple payment methods without clear justification.

Suspicious Activity Detection

The platform uses a combination of automated systems and compliance review procedures to identify suspicious behaviour. Where suspicious activity is detected:

• The account may be placed under review.
• Transaction processing may be paused pending investigation.
• Information may be shared with regulatory authorities in accordance with applicable law.

Consequences of Policy Violations

If a user is found to have violated AML policies, 1win may take the following actions:

• Temporary or permanent suspension of the account.
• Freezing of funds pending investigation.
• Withholding of winnings where fraud or money laundering is suspected.
• Reporting to law enforcement or relevant regulatory bodies.

Users are reminded that cooperation with the KYC and AML process is a condition of continued use of the platform.

1win is committed to protecting the personal data of all users in India. This section outlines what information is collected, how it is used, and what rights users have in relation to their personal data.

Personal Data Collected

The platform collects the following categories of personal information:

• Registration Data: Full name, date of birth, email address, and phone number.
• Identity Verification Data: Copies of government-issued identification documents and proof of address.
• Financial Data: Payment method details, transaction history, and account balances.
• Usage Data: Login records, betting history, device information, and IP addresses.
• Communication Data: Records of interactions with customer support.

How Personal Data Is Used

Collected data is used for the following purposes:

• Processing registrations, bets, deposits, and withdrawals.
• Verifying user identity in compliance with KYC and AML obligations.
• Detecting and preventing fraud, account misuse, and suspicious activity.
• Communicating important account and platform updates.
• Improving platform performance and user experience based on aggregated usage data.
• Complying with legal obligations and regulatory requirements.

Data Sharing

Personal data may be shared with:

• Payment processors and financial institutions for transaction handling.
• Identity verification service providers.
• Regulatory authorities and law enforcement, where legally required.
• Third-party service providers operating under strict data processing agreements.

1win does not sell personal data to third parties for marketing purposes.

Data Retention

Personal data is retained for as long as the account remains active and for the period required by applicable law following account closure. Financial records are typically retained for a minimum of five years.

User Rights

Users in India have the following rights regarding their personal data:

• Right to Access: Request a copy of the personal data held by the platform.
• Right to Correction: Request correction of inaccurate or incomplete data.
• Right to Deletion: Request removal of personal data, subject to legal retention obligations.
• Right to Restrict Processing: Request that data processing be limited in certain circumstances.
• Right to Data Portability: Request transfer of data in a structured, machine-readable format where applicable.

To exercise any of these rights, users may contact the platform’s data protection team through the official support channels.

1win employs a comprehensive set of technical and organisational measures to protect the platform, user accounts, and all transactions from unauthorised access, misuse, and data breaches.

Platform Security Commitments

The platform is designed with security as a foundational requirement. This includes:

• Regular security audits and vulnerability assessments of all platform components.
• Secure software development practices to minimise exposure to known threats.
• Continuous monitoring of platform activity for signs of intrusion or abuse.

Data Encryption

All data transmitted between users and the platform is protected using industry-standard encryption protocols:

• SSL/TLS Encryption: All communications between your browser or app and the platform’s servers are encrypted using Secure Sockets Layer (SSL) or Transport Layer Security (TLS) protocols.
• Data at Rest: Sensitive user data stored on platform servers is encrypted to prevent unauthorised access in the event of a system breach.

Two-Factor Authentication (2FA)

Users are strongly encouraged to enable two-factor authentication on their accounts. This adds a second layer of verification beyond the password, requiring a time-sensitive code sent to a registered device before account access is granted. 2FA significantly reduces the risk of unauthorised access, even if login credentials are compromised.

Continuous Activity Monitoring

The platform operates real-time monitoring systems that:

• Detect unusual login activity, including access from unrecognised devices or locations.
• Identify multiple failed login attempts that may indicate a brute-force attack.
• Flag rapid or unusual changes to account details, payment methods, or withdrawal requests.
• Generate alerts for further review when anomalies are detected.

User Responsibilities

Security is a shared responsibility. Users are expected to:

• Use a strong, unique password for their account and not share it with anyone.
• Log out of their account after each session, particularly on shared or public devices.
• Report any suspected unauthorised access or suspicious activity through official support channels immediately.
• Keep contact details up to date to receive security alerts.

Failure to follow these guidelines may limit the platform’s ability to assist in cases of account compromise.